Help

Find the right path for your question.

Get started, run apps, manage your account or contact the team for support and security questions.

Support paths and policies should be confirmed on the live service when you need assistance.

Browse help topics

Last updated: September 23, 2026

Find the right place for your question.

Learn and get started

Documentation: installation, configuration and how-to guides.
Start for free: create your Createrun account and start building.
Install Community Edition: download Createrun and run it on your own server.

Buying and running apps

Browse the Store: choose the app your team needs.
Apps run on a Createrun instance. Choose where yours runs:
Install Createrun yourself: run it on your own server.
Get a managed server: our team provisions it for you.
Store help: installing and updating apps.

Accounts, Store and billing

Account and sign-in help: sign in, reset your password and manage your sessions.
Store help: finding, installing and publishing apps in the Createrun Store.
Billing questions: subscriptions, invoices and payments.

Support and security

Support policy: what we support, how to reach us and what to include in a request. For paid editions we aim to reply within 48 business hours (US Eastern Time); we do not offer 24/7 support.
Security reports: report a vulnerability to security@createrun.com.
Contact support: support@createrun.com.

Contact us

Book a demo: see Createrun with our team.
Send us a message: a person on our team will read it and reply.